Well, this must be the longest I've ever gone without blogging - my last post was a month ago, doing my March writing roundup. Wow, time sure flies!
I had no business travel in April, but was away on vacation for 9 days, and had a more than full writing schedule, including writing two white papers, and prepping for several upcoming conferences and speaking spots. So, no blogging for April, but here's a digest of what I was writing about.
How CX Impacts the Entire Business, April 28, Toolbox.com
How to Get Management's Buy-In for Today's Contact Center, April 27, RingCentral blog
Does Your Business Have a CX Strategy?, April 20, Toolbox.com
Messaging Platforms Flout Traditional Real-Time Telephony, April 19, TechTarget
Three Things End Users will Like About Today's IP Phones, April 12, Toolbox.com
IP Phones are Hot - What's Up with That?, April 7, Toolbox.com
How Will AI Tools Affect the Future of Contact Centers?, April 6, TechTarget
What Businesses Think About Collaboration Technologies, April 4, Toolbox.com