That's the title of my first writeup of takeaways from last week's Monage conference in San Jose. This writeup was done wearing my UC Expert hat for UCStrategies, as I wanted to address implications for the UC/collaboration/customer care space from the conference. Most of the content was consumer-focused, and really interesting, but that's a topic for another time.
I was a presenter at Monage, and shared some of that talk in this writeup, and will have more to say about that in a future post. So, for now, I hope you hop over to the UCStrategies site and give the post a read, and would love to hear your thoughts. Maybe you'll like it enough to consider attending the next Monage this fall in Boston - I'll be there.
If you weren't there last week, you may enjoy my photos, both of the event and my short walkabout the nice and not-so-nice parts of San Jose.