TMCnet's flagship show, ITExpo gets underway next Wednesday, and I'll be there as usual. No complaints going to Florida in February, and I've got a full schedule of vendor briefings, meetings and am moderating two sessions.
The first one is on Friday at 10am, and as the title above suggests, we'll be discussing how technology is impacting customer service, and what businesses need to do to adapt. Joining me will be speakers from Plantronics, Telax, CGS and USAN. It's going to be good, and for more detail, scroll down the Conference Program page here, and when you get to Friday, look for us in the Enterprise Communications track. Hope you can join us!