My Rethinking Communications column for TMC's Internet Telephony magazine has been running for a few years now, but since recently cutting back to quarterly publishing, there's a longer gap now between my posts.
For some reason, their digital publishing schedule has been out of whack, and the Q3 edition was only recently posted, and that includes my most recent post. The focus is on CCaaS, and how it's emerging as another option on what I call the spectrum of collaboration. Here's the link to the article, and as always, comments and sharing are welcome.
As a sidebar, I should add that I'll be attending the next IT Expo in February down in Fort Lauderdale. I'll be moderating three sessions, and details will be posted soon.