Using "Hackonomy" to Create Customer Relevance - My Latest No Jitter Post

I'm a regular contributor to No Jitter, and this time around, my focus was on a keynote speaker from the recent BroadSoft Connections conference. Of course, that event was overshadowed by the Cisco acquisition.

That development got plenty of coverage, but I wanted to provide a collaboration context around Bonin Bough's talk about hackonomy. He's a very engaging speaker, and while his focus was very much B2C, I can see relevance here for our space. He was speaking at BroadSoft for a reason, and if you didn't see him, hopefully my post will explain why. You can read it here now, and as always, sharing and comments are welcome.