UCS Podcast - Role of Customer Engagement in the Contact Center

Well, the role is definitely changing, and we don't talk about this enough, but that was the focus for our latest UCStrategies podcast. Blair Pleasant as usual, did a great job moderating, and we had a wide range of perspectives, covering both how technology is impacting the customer experience, along with how the relationship between buyers and sellers has evolved in today's digital world.

The podcast can be accessed here on the UCS site, and my comments start at the 7:33 mark.