In June, I did a well-attended webinar with them on the topic of "3 hot buttons for UC". The focus was on three trends currently driving this space, namely security, application integration and scalability.
This was based on some broader research of mine which I have distilled into an e-guide. It's great format to get a quick but effective update on current topics - not a full-length report, but more narrative than the slides from my webinar. If this hasn't crossed your radar yet, the guide has been published, and can be downloaded from the Resource Center of ShoreTel's website. Here's the link, and if you have any problems getting it, please let me know. Otherwise, I would love to hear your thoughts, and so too, would ShoreTel.