On Wednesday, Interactive Intelligence is hosting its annual Canadian Customer Conference Day, and I'll be speaking on one of the panels. This year, the event is being held at Microsoft Canada's HO, which makes total sense since they're close partners. If you want to know how close, I just wrote an analysis about the challenges of integrating contact center solutions with Lync, and that's something that Interactive Intelligence does very well.
Along those lines, I'll be speaking on a panel addressing current contact center trends, and we'll be looking at things like social media, the cloud and multichannel. This is a closed event, so it's just for Interactive's partners and customers, but if you're there, I hope you'll catch our session at 2pm.