Our current topic was social customer service, and this time around we were joined by Karina Howell of Interactive Intelligence. As you may know, ININ is at the forefront of trying new things, so it was great to counter our voices with a vendor that is in the trenches figuring out how to make social media part of the contact center experience.
Not surprisingly, Blair Pleasant moderated the podcast, and we all had our say, both feeding off of Karina's insights as well as sharing best practices across the business space. The podcast has been posted now to the UCS portal, along with a transcript, so you have two ways to take in the content. Whatever format you choose, we'd love to hear your thoughts, as well as suggestions for new topics you'd like to see us discuss.