Google Hangout - Future of the Contact Center, Feb. 27

It's so rare that I get involved in local events, and go figure, when it happens, we're doing a Google Hangout. Well, it's snowing pretty good today, so just as well to stay in!

Whatever, I'm just happy to be here, and Toronto-based Fonolo is hosting another analyst roundtable next Thursday at 2pm ET. Not only is it good to see a local vendor bringing much-needed innovation to the contact center space, but also that they're making use of the new tools.

For events like this, there's absolutely nothing wrong with Google Hangouts, and if you're in tune with what works for Millennials, don't be surprised to see this become a standard contact center option before long.

Fonolo's President, Shai Berger is leading the roundtable, and joining us will be fellow analysts Blair Pleasant, Dan Miller, and Keith Dawson. Should be fun, and in the open-ended spirit of all things Google, the roundtable will go as long as folks care to hang out.

Here's the link with full details and the registration form - hope to see you there!