Now I'll focus on the sessions I'm moderating. My first panel is on Wednesday, from 9:00 - 9:45 am. The title is pretty self-explanatory: "From Call to Contact: Next Generation Customer Service Centers", and it's part of the Customer Interaction Track.
Joining me will be Max Ball from 8x8, and Rick McFarland from Voice4Net. We expect to add another speaker soon, and I'll pass that update along. This is a big topic, so we won't have time to fully re-invent the contact center, but I'm sure you'll come away with a few new ideas about what you could be doing.
For more detail, just go to the Program tab on the show's site, and scroll down to our time.
Also, an FYI, I'll be participating in Editor's Day on Tuesday, so if you're planning to be at the show, I won't be hard to find. If you can't attend, the next best thing is to follow TMC's show blog, as well as their tweets - @TMCnet and @ITEXPO - and even mine - @arnoldjon.