Our Next Contact Center Webinar - the Holy Grail for Increasing Personalization and Engagement

If you follow me, you'll know I've been writing a lot lately about Amazon's Mayday button, and that has been a springboard for thinking about how to elevate you contact center to connect better with customers.

Last month, I spoke on a webinar about Mayday, and the turnout was tremendous. That particular event was sponsored by software giant SAP, and hosted by our good friends at TMCnet. Well, we're reprising that combination again with another webinar on January 21, at 2pm ET.

Clearly, there's an appetite to learn more about what all this means and what contact centers should be doing, and that's what we'll be talking about. The title tells the story pretty well - Search for the Holy Grail - Increasing Customer Engagement with Personalization in your Contact Center.

Joining me will be colleague Neal Shact, CEO of CommuniTech Services, and the discussion will be ably moderated by Rich Tehrani, CEO and Editor-in-Chief of TMCnet.This should be another strong event, and we hope you can join us. I'll be socializing the webinar off and on, and if you're ready to register now, here's the landing page.