As you probably know by now, this year's West event is in Las Vegas at Mandalay Bay. It's a pretty hot time of year to be in the desert, but that's the story. This is actually TMC's 3rd locale for the West ITExpo in 4 years, so we're all looking forward to seeing how they've changed things up. Los Angeles was their base for several years, but they pulled roots and had the last two Expos in Austin. I loved it there, but it's not really a Western spot and I guess it just didn't pull right, so off to Mandalay Bay we go.
I'll be there the full time, and my first session is Tuesday, August 27 at 10am. This will be a topic I really enjoy researching, and it's going to be fun. It's called "Solving the Customer Experience Equation", and we'll be exploring the relationship between communications technology and contact center agents, and how best to marry those for providing great service.
Joining me will be Steve Brubaker from InfoCision Management Corporation, Steve Chirokas - VoltDelta, John Cray - Zeacom, and Ann Sung Ruckstuhl - LiveOps. With four speakers, the time will fly, but you'll definitely hear some pretty sharp perspectives.
If you want get regular updates on the show, follow my twitter feed, and along with TMC's - @arnoldjon and @ITExpo.