Our collective expertise is quite broad, and some of us were also at this month's Interactions event with Interactive Intelligence. When you hear what they're hearing as a vendor, the complexity of IT's job becomes even clearer for us as analysts and consultants.
I'm sure you have your own take on how IT is evolving, and it may not be for the better. Our group had a lot to say about that, and the podcast was posted this morning on the UCS portal. The session was moderated by Dave Michels, and from this link you can both listen to the podcast or read the transcript.