Quick shout-out for a roundtable that I've been invited to join on contact center trends. It's hosted by Fonolo - based here in Toronto - and I'll be joined by analyst colleagues Dave Michels (@DaveMichels) and Dan Miller (@dnm54). We'll be talking about hot topics such as social media, the cloud, mobility and virtual queuing. Fonolo's Shai Berger is hosting, and if you follow him - @shaiberger - and his blog - you'll know he tirelessly promotes thought leadership, and this should make for a lively session.
You can get all the details here - we're on at 2pm, Thursday, November 29. Always ready to try new things, Shai is doing this via Google Hangouts - hey, why not?
Just for the record, I am an Advisor to Fonolo, but with two other analysts in the room, it's fair to say they'll keep me honest. :-)