One item to quickly share - Fonolo had some nice news yesterday with Sirius Canada. Aside from my being an Adviser - gotta be transparent about these things - this is good news on a few fronts.
First, it's a Canadian story, which is always a good thing up here!
Second is the application itself - virtual queuing. It's a strange term, I know, but in contact center circles it's a big deal, and Fonolo has a new twist that makes a lot of sense. I've written about it before, and Fonolo is definitely on the right track for bringing the contact center into the Web world.
Third is more of a sentimental thing. I'm not a fan of satellite radio, but radio is my favorite medium, and I have early roots there. This is another topic, but despite all the head-spinning innovations we have in the communications space, I just think nothing beats radio for immediacy, authenticity and engagement.
Enough talking. If any of this is of interest, then it's time to move on and read the press release.