Basically, my citings are all article-based - three written by me, and one as an interview about the Summit. Let's start there:
- PR Vibes - Smart Grid Summit Preview, Q&A with Jon Arnold
- UC Strategies - Interactive Intelligence Moves Toward CaaS for Contact Center Automation
- Service Provider Views - Google in China - What Business are you Really In?
- Service Provider Views - 2010 - it's only January, and Already so Many Questions About Service Providers