What Service Providers Can Learn From CSI

What does a television show like CSI have to do with telecom?

Not much, really, but I recently got a chance to hear a keynote from Anthony Zuiker, the creator of the mega-popular CSI franchise. It's a great show, no doubt, but more importantly Anthony is very much part of how the experience of watching television is evolving. He calls it multi-platform story telling, and this is really about the overall entertainment experience which of course intersects big time with communications technologies, so here we are.

That's the topic of my latest Service Provider Views column that runs on TMCnet, and it's running live now. I think his ideas are very relevant for service providers, and once you read the column, I'd love to hear your thoughts.