It's a nebulous term, but we all know it when we see it. There was a lot of great innovation on tap at eComm, and there's no shortage of opportunity for service providers willing to make this a core part of their modus operandi. My column looks at some promising examples being deployed today as well as some of the more futuristic possibilities that were so effectively demonstrated at eComm. It's a big topic, and hopefully I make the case that there's more to innovation than just making your network faster or smarter.
You can read the column here, and as always, your comments are welcome.