It's the first of a series I'm writing based on my learning from the MetaSwitch Forum, which I was involved with earlier this month.
This article is my take on what big carriers can learn from small carriers, and there were a lot of small carriers at the Forum. MetaSwitch has done a great job tapping into this market, and their customers are doing some pretty impressive things. I got some first hand exposure to this there, and my article provides some examples about how they're using IP communications to stay competitive in a difficult market. You can download the article here, and if this is your cup of tea, then I'm sure you'll like my next couple of articles which will continue on this theme.