Jeff does a great job telling the growth story of both broadband and VoIP adoption, not just for the US, but globally. Vonage just closed out their best quarter ever, market penetration is still very low, and the annual growth rate for VoIP (CAGR) is forecast at 52% out to 2009. So, lots of upside to grow, and Vonage is ready to claim its share, as VoIP is forecast to be in use by 23% of the world's 185 million broadband subs in 2009. That's a good base to build a dream around. So far, so good.
He goes on to talk about Vonage's strength as a company, with over 300 engineers and developers. This provides assurance they are trying to do a lot of their own innovation, and comfort that not all of your investment dollars will be cycled out for advertising and marketing. Phew!
From there, some discussion about their home and small biz offerings, emphasizing they have the best voice bundle in the industry, with a mix of PC, wireline and mobility-based solutions. To drive home the point, he contrasts this to the cablecos, who "handcuff" you by tethering your phone subscription to your TV subscription. Vonage has long advocated they are the best pureplay VoIP offering, and that there will always be a market for best-of-breed, so to speak. There is truth to this, and I for one am not convinced the bundle is the be-all and end-all to winning this game. So, I give Vonage credit for sticking to their game plan. Of course, with the IM players adding voice, it's getting more complicated, but that's another story.
He talked up their WiFi phone, and how it plays in nicely with the muni WiFi projects that are popping up across the US and elsewhere now. For the business market, he noted their Office Anywhere service, where your vital data is stored on a USB stick, and you can set up your business anywhere there's a PC-based broadband connection. I thought that was pretty neat.
Following Jeff, their new CEO, Mike Snyder spoke a bit, followed by long-time CFO, John Rego. It was important for them be part of this since Jeff stepped down from his CEO role at the beginning of the IPO process (that's another story). For investors to buy into Vonage, the story can't be just about Jeff Citron, and both Mike and John did their jobs.
Mike talked about how Vonage will keep its brand strong, build out their channels and retain their customers. He noted 3 ways they will achieve this last item - improve the network (80% E911 compliant), improve the customer experience (new features), and improve support (over 2,000 agents). He cited one thing in passing that blew me away. To date, Vonage has spent over $500 million to build up the business. I'd sure like to have a piece of their ad agency. That's an incredible marketing spend to get 1.7 million customers - you can do the math.
Finally, John Rego did a great job to explain how Vonage is building a business that has compelling economics and will be very profitable at some point. First, he showed how customer acquisition costs have held steady in the $200 range, and that includes a CPE subsidy of about $20. Sales have been growing at a healthy clip - a 31% quarterly compound growth rate, which is putting them on track for 2006 sales of over $400 million.
The most interesting numbers to me were ARPU and unit costs. Current ARPU is $25.97, and their operating cost per line is $8.74, leaving them with a "service margin" of $17.23. This is pre-marketing of course. He spoke about churn and how this is improving, and using a few assumptions, concluded that they are on a trajectory for an average customer lifespan of 5 years. I couldn't quite follow the math, but it looks like if they can keep their customers this long, they will make money. That's a tall order in this industry, and I'd say that everything in the presentation leading up to this is designed to convince you that they will achieve this. Otherwise - well, we all know what happens when you spend more than you bring in.....
Before signing off, I should mention that Mathew Ingram of the Globe & Mail had a nice article about Vonage today - just to add another voice to the mix.