At the heart of this is the issue of "flexibility" - for Telus to outsource "non-core" jobs. A lot of this is about how Telus is going to stay competitive in the IP world, where labor issues simply don't exist. This really brings home just how different the world is for incumbents, who are now trying to compete against Internet or software-based nextgens like Vonage Canada.
For the sake of moving IP forward in Canada, this is good news. I don't think Bell is quite yet shaking in their boots, but it sure sets the stage for Telus to enter the game with both feet now. How they compete now with IP is another topic, but we'll save that one for another posting.