JAA Subscriber Newsletter Launch

I've lost count tracking the time for getting this done, but it's finally launched. Many of you have signed up to get my JAA update newsletter, and the first one was sent moments ago via Mailchimp. Thank you all for subscribing, and many of you have been signed up for a long, long time.

Now that I've got this in place, you can look forward to regular updates, hopefully monthly, and things will definitely evolve as we go. I'll soon be adding a short podcast where I'll review current trends in tandem with a guest, and if you have ideas for topics, please let me know.

If you aren't a subscriber, I hope you sign up, and it's not hard to find a reg form here on my site to do so. Many of you follow my blog via RSS - nothing wrong with that, but I don't know who you are, and by subscribing, you'll get exclusive content that I won't be sharing on the blog. Your call!

For my subscribers, I hope you find the content interesting, and would love to hear your feedback, as well as any business challenges I could help you address.


Shakeups and Shakeouts in Collaboration - Outlook for 2018

That's the title of my latest, year-end post as a BCS Expert for BCStrategies. We just did a podcast about the year that almost was, and this is my extended take on what I think 2017 tells us about what to expect in the coming year. Our podcast should be posted in a few days, and I'll provide an update here so you don't miss it.

As you may know, BCStrategies is still transitioning from UCStrategies, and both websites are still running. I'm doing my part here, and providing the link for my article on BCStrategies. Unfortunately, the new site doesn't allow readers to make comments, so if you have any feedback, please let me know here, thanks!


New UCStrategies Podcast - 2017 Year in Review

It's that time of year again, and there sure is lots to talk about for what transpired in 2017 in the collaboration space. This universe keeps expanding, but also morphing in directions that are hard for everyone to understand.

If you're nodding in agreement, then you'll find our collective reflections time well spent. Here's the link to listen, and there's more coming soon from me and others at UCStrategies in written form.


My New White Paper - Modeling CX to Create Tomorrow's Business Value

I've been working recently with Upstream Works, an emerging player in the contact center space with a strong focus on improving the customer experience. We just completed a white paper based on secondary source industry data and my analysis of the role of CX to create new business value.

The paper was just published today, and details are here on their website to get it. There will be more messaging around this on social media, and if you get a chance to read it, I'd welcome your thoughts, and I'm sure Upstream would too.

November Writing Roundup

Another busy month, and while my public writing output was on the light side, other things are helping keep my plate full. Here's a digest of my November posts that may still be of interest if you didn't see them before.

Will AI Become Like Organic Food?, UCStrategies, Nov. 30

Can AI Really Improve Collaboration?, Toolbox.com, Nov. 29

How do you Measure Collaboration ROI?, TechTarget, Nov. 29

Learning from Oreos and Hackonomy to Improve Collaboration, Toolbox.com, Nov. 17

Three Reasons to Focus on Outcomes with Collaboration, Toolbox.com, Nov. 14

Using Hackonomy to Create Relevance for Customers, No Jitter, Nov. 7

3 Things Businesses Need to Know About Amazon Connect, Toolbox.com, Nov. 2