March Writing Roundup

Things continue to remain busy in the early goings of 2017; fulfilling client work, new projects/clients, speaking at conferences and lining up new things for Q2. During March, I produced 21 different forms of content, including articles, a webinar, a conference presentation, and preliminary research for two new white papers. My website remains a work in progress, but everything can be accessed there. To give you a sense of what I was writing about last month, here are some highlights.

Monage 2017 - Chatbot Challenges and New Life for UC, UCStrategies, March 27

How Workers Use Collaboration for Digital Transformation, Toolbox.com, March 23

Monage, San Jose - Quick Thought and Pix, my blog, March 23

Have Mobility and Messaging Trumped Business Voice Communications?, TechTarget, March 22

How Collaboration Impacts Digital Transformation, Toolbox.com, March 17

How Contact Center Adds Value to Hosted UC, Toolbox.com, March 15

Amazon Chime - Did AWS Buy the Wrong Company?, No Jitter, March 14

Outbound Communication - Taking Your Contact Center to the Next Level, RingCentral Blog, March 14

Future of Work Survey - Cloud Adoption Drivers, Toolbox.com, March 6

How Channels Can Own Collaboration, Toolbox.com, March 2

Monage 2017 - Chatbot Challenges and New Life for UC

That's the title of my first writeup of takeaways from last week's Monage conference in San Jose. This writeup was done wearing my UC Expert hat for UCStrategies, as I wanted to  address implications for the UC/collaboration/customer care space from the conference. Most of the content was consumer-focused, and really interesting, but that's a topic for another time. 

I was a presenter at Monage, and shared some of that talk in this writeup, and will have more to say about that in a future post. So, for now, I hope you hop over to the UCStrategies site and give the post a read, and would love to hear your thoughts. Maybe you'll like it enough to consider attending the next Monage this fall in Boston - I'll be there.

If you weren't there last week, you may enjoy my photos, both of the event and my short walkabout the nice and not-so-nice parts of San Jose.

Monage, San Jose - Quick Thoughts and Pix

Just sharing some quick thoughts and photos from the first two days of Monage, here in San Jose. Time is running short, and my session is in an hour. Got LOTS to say, but it will have to wait til after the event, although I've been tweeting a fair bit - #Monage.

In short, Jeff has delivered a great program as usual, with a wonderful diversity of speakers and perspectives on where things are going with chatbots, AI and messaging. It's mostly a consumer story, and in our session, we'll be giving the enterprise version of things. Check back with me in a day or so, and I'll have something more coherent to say - ears still ringing from the Herding Cats party last night.  :-)

Jeff Pulver and his welcome comments

Jeff Pulver and his welcome comments

Oisin Lunny of OpenMarket, talking about mobile engagement trends

Oisin Lunny of OpenMarket, talking about mobile engagement trends

Amir Shevat from Slack, talking about how bots are used in the enterprise

Amir Shevat from Slack, talking about how bots are used in the enterprise

Regulatory panel - so, why is Jeff smiling? What's Jeff thinking? Guess I caught the moment, here, huh? Perfect for a meme!

Regulatory panel - so, why is Jeff smiling? What's Jeff thinking? Guess I caught the moment, here, huh? Perfect for a meme!

chris fine leading the millennials panel - very interesting, wish my kids were up there too! Photo courtesy of Mike Jablon.

chris fine leading the millennials panel - very interesting, wish my kids were up there too! Photo courtesy of Mike Jablon.

NFV and hosted comms panel, moderated by Mike Jablon, including RingCentral, 8x8 and the Infield Group

NFV and hosted comms panel, moderated by Mike Jablon, including RingCentral, 8x8 and the Infield Group

Expo Hall - it's small, but engaging. Well, VON started small too.

Expo Hall - it's small, but engaging. Well, VON started small too.

Johnny Digzz holding court - just press go and away he goes - great stories and tech perspectives

Johnny Digzz holding court - just press go and away he goes - great stories and tech perspectives

jon and jeff! Photo courtesy of Uncle Jerry.  :-)

jon and jeff! Photo courtesy of Uncle Jerry.  :-)

Night time is the right to get out and have some fun - that what happens when the herding cats play - still sounding great!

Night time is the right to get out and have some fun - that what happens when the herding cats play - still sounding great!

  As good as it looks, and a local landmark for sure. ok, time to take a walk...

  As good as it looks, and a local landmark for sure. ok, time to take a walk...

A few blocks south - not everyone can afford to eat at Joe's,  and they'll go to Trine's instead. Not everyone in San Jose is a tech millionaire. or will be part of the bot economy. be thankful for what you have!

A few blocks south - not everyone can afford to eat at Joe's,  and they'll go to Trine's instead. Not everyone in San Jose is a tech millionaire. or will be part of the bot economy. be thankful for what you have!

If Trine's is too busy, go a little further south to the Burger Bar - the price sure is right!

If Trine's is too busy, go a little further south to the Burger Bar - the price sure is right!

Think I walked a bit too far - better keep going - not quite feeling it for this spot.

Think I walked a bit too far - better keep going - not quite feeling it for this spot.

Outbound Communication and Taking Contact Centers to the Next Level

That's the title of my latest guest post to the RingCentral blog. There's a good chance you don't follow it, and I'm just one of many third party contributors, so it's good resource for current trends in UC and customer care. I hope you give my post a read, and from there, I'm sure you'll find other posts of interest as well.

Monage Spotlight: Bots, Messaging and UC in the Enterprise

That's the title of the session I'll be speaking on at next week's Monage conference in San Jose. Joining me will be Chris Fine, where we'll reprise the topic from last fall's inaugural Monage in Boston. Here's the full event schedule, and if you scroll down the page to Thursday, you'll see our session is scheduled for 11am.

More importantly, it's not too late to attend, and if you're still deciding, you should explore the Monage website, especially the impressive speaker roster, and the YouTube clip on the home page with Jeff Pulver giving his personal pitch to come, as only Jeff can! It's great, and if you follow him on Facebook, he's got a new clip there you won't want to miss.