Recent Work Samples and Media

Recent Podcasts, TV interviews, Articles, Case Studies and White Papers Jon has written or been featured in: 

PLEASE CHECK MY BLOG FOR THE MOST RECENT MEDIA CITINGS, AND THIS SECTION FOR MY CURRENT COLUMNS/PODCASTS FOR EXONY, UC STRATEGIES, AND THE ADTRAN UC PORTAL  :-)

White Paper: Beyond VoIP - Enabling Collaboration, Mobility and Business Process Enhancement with UC  (register to receive copy - contact me if difficulty or for a direct copy), Vertical Communications, December 2012

Webinar with Cisco Canada: Migrating Your PBX: Featured Presentation, Jon Arnold, Focus.com, November 13, 2012 (presentation available on request)

White Paper: A Spectrum of Choices for Unified Communications  (register to receive copy - contact me if difficulty or for a direct copy), ShoreTel, November 2012

Video Interview - Jon Arnold - State of Unified Communications: interviewed by Tricia Stream during ShoreTel Partner Conference 2012, Orlando, FL, November 9, 2012

Ziff Davis Webinar - VoIP - More than Just Cost Savings: Keynote Presentation, Jon Arnold, October 19, 2012 (presentation available upon request)

Video Interview - Jon Arnold - State of the UC Market: TMCnet, interviewed by Paula Bernier during ITExpo West 2012, Austin TX, October 2012

Video Interview - Impact of Social Media on the Customer Experience: Interactive TV, interviewed by Murph Krajewski during Interactions 2012, June 2012

Article - Five Trends in the Telecom Market for IT Decision Makers: On the Line Newsletter, April 2012 

Article - ShoreTel and M5 Networks: Big bet, big payoff: Gerson Lehrman Group, G+ portal, February 29, 2012

Article - Is UC Losing Relevance?: UCStrategies portal, Expert Views, February 15, 2012

Article - How Goats Could Help Make Contact Centers More Productive: UCStrategies portal, Expert Views, January 19, 2012

Article - 25 Years of Technology Winners and Losers: Channel Partners Magazine, January 2012 issue

Article - Is the Cloud Ready for You?: Jon Arnold, Internet Telephony Magazine, December 2011 issue

ETM Podcast - Building Your Environment Around Unified Communications: Jon Arnold, host/moderator, ETM Magazine, November 10, 2011

Featured Article/Podcast Transcript - Building Your Environment Around Unified Communications: Jon Arnold, host/moderator, ETM Magazine, Q4 2011 edition, pp. 38-46

Focus Webinar - Optimal Productivity from your Remote Workforce: Keynote Presentation, Jon Arnold, with Polycom, Focus.com, September 14, 2011

Wikipedia Reference citation - Virtual Queue, from a Jon Arnold Focus.com Brief: Virtual Queuing – the End of Music on Hold?, June 2011

Focus Webinar - The Road to Cutting Edge, Effective and Revenue-Enhancing Communications: Keynote Presentation, Jon Arnold, Focus.com, June 9, 2011

2011 Focus Experts' Guide: "Unified Communications", Jon Arnold, co-author, Focus.com, June 2011

Article: "Making the Case for Cloud Communications", Jon Arnold, ETM Magazine, Q2 2011, pp. 9-11

Article: "Pulling the plug on desk phones and PBX phone systems", Jon Arnold, Search Unified Communications.com, May 11, 2011 (registration required)

2011 Focus Experts' Guide: "Enterprise Phone Systems", Jon Arnold, co-author, Focus.com, April 2011

Report Launch/Article: "Make it worth it, get us involved - the American attitude towards renewable resources", Jon Arnold, co-author, Quirk's Marketing Research Review, April, 2011 (Link to the article is here, but you need to register to access it from the Quirk's website. A PDF version can be provided upon request.)

Article: "Moving Services to VoIP", Jon Arnold, FedTech Magazine, February 2011

White Paper: Bringing VoIP to SMBs (register to receive copy - contact me if difficulty), Metaswitch Networks - Market Visions Community, February 2011

Focus Brief: Five Ways to Rethink Communications, Jon Arnold, Focus.com, November 23, 2010  

Podcast: UCStrategies Experts Review Microsoft, Cisco and HP Announcements, UCStrategies, November 23, 2010  

Analysis: Cisco Collaboration Summit – Where UC Could Be Going, UCStrategies, November 21, 2010  

Article: Will the Cloud Kill Telecom Vendors?, Service Provider Views, TMCnet, November 15, 2010 

Podcast: UCStrategies Experts Discuss Announcement of Mitel Freedom, UCStrategies, November 15, 2010  

Article: Avaya’s web.alive – Another Approach for Unified Communications?, Jon Arnold, UC Strategies Views, November 15, 2010

Focus Brief: Five Things You Should Look for With an IP Telephony Vendor, Jon Arnold, Focus.com, November 13, 2010  

Podcast: UCStrategies Experts Discuss Microsoft Office 365 , UCStrategies, November 4, 2010  

Article/Video Interview: Mitel CEO brings firm through tough times to reach the top (video interview here)  CTV News, Ottawa, Paul Brent, Tech Now, October 31, 2010

Focus Brief:BroadSoft – Redefining Business Communications, Jon Arnold, Focus.com, October 27, 2010

Article: What Service Providers Can Learn from Newspapers, Part Two, Service Provider Views, TMCnet, October 26, 2010 

Article: What Service Providers Can Learn from Newspapers, Part Two, Service Provider Views, TMCnet, October 26, 2010 

Article: What Service Providers Can Learn from Newspapers, Part 1, Service Provider Views, TMCnet, October 18, 2010 

Focus Webinar - Demystifying Unified Communications: Keynote Presentation Unified Communications - the User and Vendor Landscape, Jon Arnold, Focus.com, October, 2010  

Article: Interactive Intelligence 2010 Partner Conference – My Take, Jon Arnold, UC Strategies Views, October 15, 2010

Focus Brief: Metaswitch: Helping You Get Beyond Telephony to Stay Competitive, Jon Arnold, Focus.com, September 29, 2010  

Article: Content for Service Providers - Better to Make or Buy?, Service Provider Views, TMCnet, September 22, 2010 

Focus Brief: Unified Communications Vendor Landscape – Top Players, Jon Arnold, Focus.com, September 10, 2010  

Focus Brief: Skype for Business – Any Business, Jon Arnold, Focus.com, August 31, 2010  

Article: Google Voice: Race to the Bottom for Telephony, Service Provider Views, TMCnet, August 31, 2010 

Article: eZuce – UC Moves Deeper into the Cloud, Jon Arnold, UC Strategies Views, August 23, 2010

Article: Skype Goes IPO - What Should Service Providers Do?, Service Provider Views, TMCnet, August 21, 2010 

Focus Brief: ShoreTel – Defining Value for IP Telephony and Beyond, Jon Arnold, Focus.com, August 18, 2010  

White Paper: Enterprise Telephony - The Case For Hosted (register to receive copy - contact me if difficulty), M5 Networks, August 17, 2010

Guest Article: VoIP -- Making the Right Choices, VoIP Logic Newsletter, August 12, 2010

White Paper: The Case for Using ACerted Trust to Secure SIP and VoIP Communications (register to receive copy - contact me if difficulty), InCharge Systems, August 9, 2010

Podcast: UCStrategies Experts Discuss ShoreTel , UCStrategies, July 30, 2010  

Article: Are Service Providers Giving Up on Landline too Soon?, Service Provider Views, TMCnet, July 28, 2010 

Focus Brief: Five Reasons Why the Desk Phone Will Persist, Jon Arnold, Focus.com, July 26, 2010  

Article: HUCS - This is How Service Providers Go Global , Service Provider Views, TMCnet, July 22, 2010 

Article: We should go for coffee sometime ... Can I have your IP address?, The Mark News, July 19, 2010  

Focus Brief: Five Reasons Why the Desk Phone Will Disappear, Jon Arnold, Focus.com, July 15, 2010 

Article: Cisco Cius Revisited – Good News or Bad News for UC?, UCStrategies, July 12, 2010  

Focus Brief: Smart Grids: Hold On – My Fridge is Calling!, Jon Arnold, Focus.com, June 29, 2010 

Article: Innovation - Many Paths to Follow for Staying Competitive, Service Provider Views, TMCnet, June 17, 2010 

Focus Brief: Ringio – Extending the Contact Center into SMBs , Jon Arnold, Focus.com, June 16, 2010 

Article: Skype for Business: That's Right, Service Provider Views, TMCnet, June 1, 2010

Article: Cisco's UC Update - Collaboration is Evolving, Maybe Further Than You Think, UC Strategies Views, May 28, 2010

Focus Brief: 5 Things You Need to Know About Unified Communications, Jon Arnold, Focus.com, May 24, 2010

Webinar: ARPU Generating VoIP Solutions, hosted by US Telecom Association, May 20, 2010

Article: Shaw Communications: When Cable Operators Go Wireless, Jon Arnold, Service Provider Views, TMCnet, May 14, 2010

Television Interview: State of Canada's Wireless Industry, Jon Arnold, Business Network News Television, interviewed by Michael Kane,May 11, 2010 (runs about 6 minutes - link expires within a week - contact me if it's not available)

Webinar: Voice in the Clouds: How Hosted Phone Services Help SMBs Level the Playing Field, Focus.com with RingCentral (register for replay), April 27, 2010

Article: Chasing the Clouds, Part 2, Jon Arnold, Service Provider Views, TMCnet, April 27, 2010

Focus Brief: SIP Trunking - 5 Ways to Make Your Business More Competitive, Jon Arnold, Focus.com, April 26, 2010

Interview: The Shadow Over Solar, CBC News, April 22, 2010

Article: Chasing the Clouds - The Service Provider Evolution Continues, Part 1, Jon Arnold, Service Provider Views, TMCnet, April 22, 2010

Article: Cloud Communications Alliance – Good News for UC , Jon Arnold, UC Strategies Views, April 20, 2010

Focus Brief: Why Businesses Need to Think Differently About Cloud Communications, Jon Arnold, Focus.com, April 16, 2010

Article: Atomico Ventures Fund - Something Else for Service Providers to Think About, Jon Arnold, Service Provider Views, TMCnet, March 29, 2010

Essay Excerpt: Communications Breakdown - Cloud Communications, by Jon Arnold, Cloud Communications 2010 eBook, Thomas Howe Company, March 17, 2010

Article: Cisco to Carriers: You're in the Internet Business Now, Jon Arnold, Service Provider Views, TMCnet, March 11, 2010

Article: Mitel Enters the Mobile Market - What Next? , Jon Arnold, Service Provider Views, TMCnet, March 2, 2010

Article: Cisco + HP + Collaboration Review = Confusion and Opportunity, Jon Arnold, UC Strategies portal, UC Views, February 19, 2010

Article: Verizon and Skype - Who's the Winner? , Jon Arnold, Service Provider Views, TMCnet, February 19, 2010

Article: Mitel Mobile – Adding Mobility to UC, Jon Arnold, UC Strategies portal, UC Views, February 8, 2010

Article: It's Only January, but so Many Questions Already for Service Providers , Jon Arnold, Service Provider Views, TMCnet, January 29, 2010

Article: Google in China - What Business are you Really In?, Jon Arnold, Service Provider Views, TMCnet, January 15, 2010 

Article: Will the Next Decade be Good for Service Providers and Bad for Privacy?, Jon Arnold, Service Provider Views, TMCnet, December 28, 2009

Radio Interview: BlackBerry Service Outages, Jon Arnold, CBC Radio, National News, The Business Network - interviewed by Meegan Read December 23, 2009

Podcast: UC Experts Review 2009 in Unified Communications, and Look Ahead, Jon Arnold, along with other UCStrategies colleagues, moderated by Jim Burton, December 21, 2009 

Article: How Can Service Providers Add Value?, Jon Arnold, Service Provider Views, TMCnet, December 16, 2009 

Radio Interview:  CRTC Update - Broadcasters Vs. Cable Battle, Jon Arnold, CBC Radio, National News, The Business Network - interviewed by Meegan Read December 9, 2009

Article: The Importance of QoS for IP Communications - Interview with Packet Island, Part 2, Jon Arnold, Service Provider Views, TMCnet, December 8, 2009

Article: The Importance of QoS for IP Communications - Interview with Packet Island, Part 1, Jon Arnold, Service Provider Views, TMCnet, December 1, 2009

Television Interview:  Telus Trumps Rogers in Ad Spat, Jon Arnold, Business Network News Television, interviewed by Michael Kane, November 25, 2009 (runs about 7 minutes - link expires within a week - contact me if it's not available)

White Paper: Media Gateway 2.0: the Intelligent Edge for Service Providers, J Arnold & Associates White Paper produced for TelcoBridges, November 4, 2009 (must register for access - please contact me if difficulty accessing this - soft copy is available)

Guest blog post: BroadSoft Connections 2009 Recap, Microsoft, Behind 3 Screens Blog, November 2, 2009

Article: Service Providers: Be Careful What You Wish For, Jon Arnold, Service Provider Views, TMCnet, October 26, 2009

Article: Why Skype Is Good News for Service Providers (Part 2), Jon Arnold, Service Provider Views, TMCnet, October 19, 2009

Interview: Smart Grid in an ICT Eye, Jon Arnold interviewed by Mary Allen, GreenerIT.ca, October 2, 2009

Article: Why Skype Is Good News for Service Providers (Part 1), Jon Arnold, Smart Grid Portal, TMCnet, September 29, 2009

Article: What Service Providers Can Learn from Utilities, Jon Arnold, Smart Grid Portal, TMCnet, September 18, 2009

Article: Reflections on the Smart Grid Summit, Jon Arnold, Smart Grid Portal, TMCnet, September 10, 2009

Podcast: UC Experts Discuss Cloud Computing and UC, Jon Arnold, along with other UCStrategies colleagues, moderated by Jim Burton, August 24, 2009 

White Paper: Telecom 2.0: Guidelines for Service Provider Success , J Arnold & Associates White Paper produced for Tekelec , August, 2009 (must register for access - please contact me if difficulty accessing this)

Article: Smart Grid - What it Means for Service Providers, Jon Arnold, Service Provider Views, TMCnet, August 24, 2009

Podcast: UC Experts Discuss Google Voice, Jon Arnold, along with other UCStrategies colleagues, moderated by Jim Burton, August 11, 2009 

Television Interview:  Pieces of Nortel - the Nortel/Ericsson deal, Jon Arnold, Business Network News Television, interviewed by Michael Kane, July 27, 2009 (runs about 8 minutes - link expires within a week - contact me if it's not available)

Article: BroadSoft, Microsoft and Chinook Hosting - Getting Hosted Right, Jon Arnold, Service Provider Views, TMCnet, July 27, 2009

White Paper: SIP Trunking – More Than Just Cost Savings, J Arnold & Associates companion White Paper for a Mitel Discovery Series webinar, July 27, 2009 (must register for access - please contact me if difficulty accessing this)

Podcast: Make the Call - SIP Trunking Roundtable, Jon Arnold - with AudioCodes, Avaya, Ingate Systems and Panasonic, Business Trends Quarterly, July 2009

Article: published transcript of the above podcast, Jon Arnold - with AudioCodes, Avaya, Ingate Systems and Panasonic, Business Trends Quarterly, July 2009

Podcast: UC Experts Discuss The Impact of Avaya's Bid for Nortel, Jon Arnold, along with other UCStrategies colleagues, moderated by Jim Burton, July 20, 2009 

Article: Google Wave Offers New Challenges for Service Providers, Jon Arnold, Service Provider Views, TMCnet, July 14, 2009

Webinar Presentation: SIP Trunking – More Than Just Cost Savings, J Arnold & Associates presenting for a Mitel Discovery Series webinar, June 30, 2009 (must register for access - link is archived for 90 days - please contact me if difficulty accessing this)

Article: Q&A with Telanetix – Why Hosted Services are Gaining Adoption, Jon Arnold, Service Provider Views, TMCnet, June 29, 2009

Podcast: The Benefits of VoIP Islands, Jon Arnold - with Elaine Hom, TechTarget Workshop - Unified Communications in the Enterprise, June 2009 

eGuide/White Paper: Connecting and Leveraging VoIP Islands, Jon Arnold, TechTarget Workshop - Unified Communications in the Enterprise, June, 2009

Article: What Service Providers and Auto Makers Can Learn From Each Other, Jon Arnold, Service Provider Views, TMCnet, June 12, 2009

Article: On the Future of the Automobile (and Telecom, Too), Jon Arnold, The Mark News, June 8, 2009

Article: What Service Providers Can Learn From MetaSwitch, Jon Arnold, Service Provider Views, TMCnet, June 1, 2009

Article: What Service Providers Can Learn From CSI and Television, Jon Arnold, Service Provider Views, TMCnet, May 13, 2009

Article: MetaSwitch Forum Takeaways - What Big Carriers can Learn from Small Carriers, Jon Arnold, Service Provider Views, TMCnet, April 27, 2009

Podcast: Reality Check -Five Things You Should Know About SIP, Jon Arnold - with Elaine Hom, Search Unified Communications.com, April 17, 2009 

Article: Innovation - It's Out There if You Look, Jon Arnold, Service Provider Views, TMCnet, April 8, 2009

Article: Surviving in the New World of Telecom, Part 1, Jon Arnold, Service Provider Views, TMCnet, March 25, 2009

White Paper: CRM over Voice - prepared for Mobivox by J Arnold & Associates, March 2009

Article: 4G Focus – Interview with Crossfire Media, Jon Arnold, Service Provider Views, TMCnet, March 5, 2009

Case Study: Alteva - Using BroadWorks to Deliver Hosted VoIP to a Large Retailer, March 2009

Article: SIP Trunking – the 6 Cs of Communications Evolution, Jon Arnold, Service Provider Views, TMCnet, February 26, 2009

Report: 2009 Telecommunications Industry Issues Index, prepared by J Arnold & Associates for JAJAH, February 17, 2009

Article: SIP Trunking - What's in it for Service Providers?, Jon Arnold, Service Provider Views, TMCnet, February 17, 2009

Article: Jaduka - Another Take on the Platform Play, Jon Arnold, Service Provider Views, TMCnet, January 28, 2009

Article: VoIP: Definitely Not Dead Yet - the Sequel, Jon Arnold, Service Provider Views, TMCnet, January 20, 2009

Article: VoIP in 2008 - "I'm Not Dead", Jon Arnold, Service Provider Views, TMCnet, December 29, 2008

Article: Microsoft and Service Providers Part 2: Progress Interrupted But Not Stopped, Jon Arnold, Service Provider Views, TMCnet, December 15, 2008

Television Interview: Wireless Substitution Trends in Canada, Jon Arnold, CBC Evening News, December 12, 2008 (segment runs about 2.5 minutes)

Podcast: Social Media in the Enterprise, with Tim Young, CEO, Socialcast, Jon Arnold, Business Trends Quarterly, Q4 2008 Edition

Article: Microsoft and Service Providers - Why They Need Each Other, Part 1 , Jon Arnold, Service Provider Views, TMCnet, December 1, 2008

Guest Blog Post: Avaya - Putting the Unified in Unifed Communications, Jon Arnold, ITinCanada - Unified Communications microsite, November 20, 2008

Article: Managing in a Down Economy, Jon Arnold, Service Provider Views, TMCnet, November 17, 2008

White Paper: Desktop Videoconferencing - Better Than You Think, prepared by J Arnold & Associates, October 2008 -- NOTE - for the initial release, you must provide your contact information to Global IP Solutions to download it from their website

Article: Social Media and Why Enterprises Need to Embrace It, Jon Arnold, Business Trends Quarterly, Fall 2008

Article: Is VoIP Dead?Jon Arnold, Service Provider Views, TMCnet, September 29, 2008

Article: Making Voice a Killer AppJon Arnold, Service Provider Views, TMCnet, September 16, 2008

Article: Ribbit - Why BT's $105 Million Was Well SpentJon Arnold, Service Provider Views, TMCnet, August 27, 2008

Article: Platform Play Updates - Solid Proof Points for Service ProvidersJon Arnold, Service Provider Views, TMCnet, August 15, 2008

Article: Tier 2/3 Service Providers: Leading the Way with VoIPJon Arnold, Service Provider Views, TMCnet, July 14, 2008

Article: Social Media Challenges Reside with Users, Jon Arnold, UnifiedCommunicationsSearch.com, July 9, 2008

Article: Microsoft Telco 2.0 - Part 2, Jon Arnold, Service Provider Views, TMCnet, June 26, 2008

Podcast: Host of a Squawk Box segment, interviewing Shidan Gouran, CTO, Jazinga, June 26, 2008

Television Interview:  RIM - smartphone outlook/quarterly earnings call, Jon Arnold, Business Network News Television, After Hours program - hosted by Andrew Bell, June 25, 2008. The interview runs the first 16 minutes of the program, and can be viewed in two files. Part 1 is the first 5 minutes, and you can watch it here. Part 2 contains the balance of the segment and you can watch that clip here.

Article: Microsoft Telco 2.0 - the Great White Hope or Hype for Carriers?, Jon Arnold, Service Provider Views, TMCnet, June 16, 2008

Article: Jajah - A Complete Platform Play, Jon Arnold, Service Provider Views, TMCnet, May 29, 2008

Podcast: IT's Changing Role in VoIP Adoption, interviewed by Carl Weinschenk of IT-Finance Connection, May 13, 2008

Article: Further Considerations for the Platform Play , Jon Arnold, Service Provider Views, TMCnet, April 30, 2008

Article: Exploring the Platform Play, Jon Arnold, Service Provider Views, TMCnet, April 16, 2008

White Paper: The Case for Hosted VoIP, prepared by J Arnold & Associates, March 2008

Article: The Case for Being a Platform Play, Jon Arnold, Service Provider Views, TMCnet, March 31, 2008

Article: Rethinking the Service Provider Business, Jon Arnold, Service Provider Views, TMCnet, March 20, 2008

Podcast: eComm2008 Highlights, interviewed by Ken Camp, March 13, 2008

Case Study: KPN - Fixed Mobile Services, March 2008

Case Study: Cbeyond - SIP Trunking Services, March 2008

Article: Equity Market Outlook - Q&A with Catharine Trebnick, Jon Arnold, Service Provider Views, TMCnet, February 27, 2008

Article: The Service Provider Dilemma, Jon Arnold, Service Provider Views, TMCnet, February 6, 2008

Article: What is a Service Provider?, Jon Arnold, Service Provider Views, TMCnet, January 16, 2008

Television Interview:  Canadian Telecom Outlook, Jon Arnold, Business Network News Television, November 2, 2007 (runs about 8 minutes)

Podcast: Key Takeaways From Fall VON 2007, Jon Arnold, IP ConvergenceTV.com, November 15, 2007

Podcast: with Scott Wharton, VP, Business Development, BroadSoft, during BroadSoft Connections 2007, October 16, 2007

Article: Unified Communications - Creating New Value for Businesses, Jon Arnold, MetaSwitch eNewsletter, August 2007 issue

Television Interview:  Bell/Telus/Canadian Telecom Outlook, Jon Arnold, Business Network News Television, July 3, 2007 (runs about 7 minutes)

Podcast/Interview: Telepresence, with Marc Trachtenberg, CEO, Teliris, Jon Arnold, Business Trends Quarterly, Q2 2007 Edition

White Paper: Covad ClearEdgePro - Making the Case for Hosted SMB IP Telephony, prepared by J Arnold & Associates, March 2007

Article: VoIP 2007 Outlook, Jon Arnold, Business Trends Quarterly, Q1 2007 Edition 

Article: Telco 2.0 - Easier Said Than Done, Jon Arnold, Microsoft's Canadian Connections Newsletter, Fall 2007

White Paper: Open Source IP Telephony, prepared by J Arnold & Associates, posted September 11, 2006 on LinuxDevices.com

Article: Intelligent Content Distribution: A Critical Enabler for IPTV, Jon Arnold and Danny Klein, Telecommunications Magazine, September 2006

Article: Technologies to Watch for Enterprise IP Telephony, Jon Arnold, Telemanagement Magazine, #238, September 2006


"Jon's research looks into the marketplace analyzing the impact of new technologies and market developments on IP strategies and IP investment decisions of financial institutions. From a strategy perspective, you can count on his creative talents and innovative thinking. If you enjoy working with high energy, talented and intelligent people; and if you require objective validation, clarity and understanding, that's what you'll get by working with J Arnold & Associates."
Howard Thaw
COO, Iotum Corp.
"Jon has been a valuable resource for us, as he brings a strong understanding of IP, and how TELUS is using it to deliver value to our customers. We often look to Jon as a recognized expert and being well regarded across the industry."
David Copp
Marketing Director, TELUS Business Solutions

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Senior Writer, Business 2.0
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Co-founder and CTO, Telio
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